Hello, I'm Raul.

About Me

I’m an IT Operations and Infrastructure Specialist with experience supporting multi-site enterprise environments, critical business systems, user access, endpoints, networking, and service workflows. My work focuses on keeping technology reliable for the people and teams who depend on it every day.In my current role, I support hundreds of devices across distributed locations while troubleshooting systems, managing user access, documenting processes, coordinating with vendors, and helping reduce downtime during service-impacting issues.I’m currently pursuing a Bachelor of Science in Cybersecurity and continuing to build my skills in infrastructure security, identity and access management, incident response, and cloud/security operations.

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Technical Expertise

• Systems AdministrationWindows Environments • Active Directory • User Account Management • Hardware Lifecycle • Endpoint support• Networking & InfrastructureTCP/IP Troubleshooting • LAN/WAN Support • Firewall Rule Support • VoIP • Analog Telephony • Connectivity Troubleshooting• IT Operations & Service ContinuityIncident Triage • ServiceNow / Jira • SOPs • Runbooks • Knowledge Base Documentation • Escalation Support • Operational Recovery Support

• CV

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Let's Connect!

I’m always open to connecting with IT professionals, recruiters, and organizations looking for someone with experience supporting infrastructure, systems administration, and IT operations in business-critical environments.Feel free to reach out if you want to connect, discuss opportunities, or learn more about my work.

• Email
• Message
• LinkedIn

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